AliceHome is a service that helps you save time and live the lifestyle you truly want. Our home managers support you both in and outside the home, coordinating services and completing them past the front door. Imagine coming back to a clean home, dry cleaning hanging in the closet, and your kitchen stocked with groceries.
Your home manager is a dedicated representative who assists with tasks large and small. They visit your apartment on a twice weekly schedule to coordinate services and refresh your home, learning your preferences over time to lend an ever more personal touch.
A home visit is the main opportunity for your AliceHome manager to pick up items from your home, complete requests, coordinate services, and/or complete a Home Refresh.
AliceHome managers will visit your home twice a week on your regularly scheduled service days between 9 AM and 5 PM. We do our best to keep a consistent time range (morning, afternoon, etc) and always let you know when we’re arriving and leaving.
At AliceHome, your trust, security, and health are of the utmost importance. Our home managers are thoroughly screened, background checked, and are not part of our team unless we would be comfortable allowing them into our own homes. All of our home managers are employees of AliceHome, not contractors. The same Home Manager will perform your visits each week, becoming increasingly able to anticipate your needs and adhere to your preferences as they get to know you.
Not at all. Your home manager is your trusted assistant to take care of things on your behalf so you’re free to focus on your priorities. They will pick up a key from your building management, complete your requests, lock your door, and return the key to the building. They will only be able to access your residence for as long as they need to complete your requests.
A Home Refresh is light cleaning similar to a turn-down service in a hotel. Your home manager will:
• Change your sheets and make your bed
• Change your bath and hand towels
• Take out the trash and recycling
• Wipe down kitchen surfaces
• Load or empty the dishwasher
A Home Refresh is designed to do just that - make your home feel refreshed. If you want a full house cleaning (things like vacuuming, a more in depth cleaning etc.), your home manager can schedule one-time or recurring cleanings for you or you can schedule it via the AliceHome app.
Think of AliceHome as a personal assistant for your home. Our home managers work both inside your apartment and outside the building to get what you need done. We partner with the concierges, and are an extension to make sure things like packages, deliveries, or items being held are placed inside your apartment where they belong.
We believe privacy and safety are paramount and go to great lengths to ensure we deliver both. Our home managers are extensively screened, vetted, background checked, and are not part of our team unless they meet our high standards and we would feel comfortable having them in our home. We don’t sell your information or data (we would want anyone to sell ours either) and keep your information secure.
If we purchase something on your behalf (like dish soap) or you use an add-on service (like dry cleaning), we will charge the to your payment method on file at the end of the week.
We have partnered with your building to offer AliceHome as a service for residents. We value the opportunity to serve and be members of the community. You will likely see us in the building, at resident events, or helping out where we can.
We take great care to operate with the utmost respect inside your home. Should there be an accident, AliceHome is insured for over $1 million against incidents and accidental damage.