AliceHome helps you save time and live the life you truly want. Our Home Managers support you both in and outside the home, coordinating services and completing them past the front door. Imagine returning to a clean home, dry cleaning neatly hung, and packages waiting inside your front door.
Your dedicated Home Manager assists with tasks large and small. They’ll visit your apartment twice a week to coordinate services, handle package deliveries, and get to know your preferences to provide an increasingly personalized touch.
Not at all. Your Home Manager will take care of things so you’re free to focus on other priorities. You’ll get a notification through the app before AliceHome is headed to your apartment, and after services are completed, they'll lock your door, and send a notification that the visit is complete.
For any add-on services, such as house cleaning, ski tuning, and dog walking, you will be charged automatically via the AliceHome app using the payment method on file at the end of the week.
At the heart of our operations lies a strong commitment to privacy and safety. Our Home Managers undergo a rigorous screening process, including thorough background checks, to ensure they meet our standards. Rest assured, we never sell your information or data, and we prioritize the utmost security for your personal information.
We have partnered with your building to offer AliceHome as an included amenity. We value the opportunity to serve and and be members of the community. You may see us around during resident events or assisting whenever possible.
All transactions are billed through the payment method you select upon setup. Subscription services will be charged at the beginning of the month and additional goods and services purchased (like dry cleaning, house cleaning, groceries, etc) will be charged at the end of each week following your last home visit.
We charge exactly what our service partners charge for their services, and DO NOT mark up prices.
A Home Refresh is light cleaning similar to a turn-down service in a hotel. AliceHome will:
• Change your sheets and make your bed
• Change your bath and hand towels
• Take out the trash and recycling
• Wipe down kitchen surfaces
• Load or empty the dishwasher
A Home Refresh is designed to do just that - make your home feel refreshed. If you want a full house cleaning (things like vacuuming, a more in depth cleaning etc.), your home manager can schedule one-time or recurring cleanings for you or you can schedule it via the AliceHome app.
Your Home Manager will make visits to your apartment twice a week on set days to deliver packages inside your door, provide away-support, and complete requested todos and coordinate add-on services.
In addition to the services listed on the AliceHome app (like house cleaning, pet services, flowers for the home, knife sharpening, ski tuning, and more), a resident can ask their Home Manager for what they’re looking for and we will do our best to complete the request.
Your dedicated Home Manager, or a Service Specialist in an AliceHome polo. All our team members are thoroughly screened and background checked. Any third-party service providers like house cleaners, or furniture assemblers will be accompanied by a member of the AliceHome team, and checked out after the service is complete.
AliceHome is committed to ensuring the health and safety of our customers, employees, and partners. We are constantly monitoring the latest guidelines and standards put forward by the CDC and requiring our teams to follow the most up-to-date preventative recommendations. We are taking the following actions:
Our team:
• Receives training on preventative measures, proper sanitization, and the latest CDC recommendations and guidelines.
• Avoids contact with people who have been sick or those who may have been exposed to someone who was sick.
• Attests that they do not have COVID symptoms and have not had contact with anyone sick or COVID positive.
• Will follow state and local guidelines for masks, vaccinations, and will wear PPE while in unit upon request.
We ask our residents to please alert your Home Manager if you have been exposed to or have tested positive for COVID as we can not perform home visits during your quarantine period. We are happy to pick up any supplies needed for you during this time and deliver them to your residence.
